Thank you for shopping at Gingerpotter.com. We strive to provide high-quality products featuring original artwork and aim for a seamless shopping experience. Since our products are made on demand by our trusted partner Printful, please review the following policy regarding returns, exchanges, and refunds.
- Order Issues
If there is an issue with your order, such as a misprint, defective item, or incorrect product, please reach out to us within 7 days of receiving your item. Email us at Gingerpotterprints21@gmail.com with your order number, a description of the issue, and clear photos of the product. We will work with Printful to address the problem and determine if a replacement or refund is appropriate. - Returns and Exchanges
Since our products are custom-made, we currently do not accept returns or exchanges for items unless there is a defect or error on our part. Please ensure you select the correct sizes, colors, and designs before completing your purchase. - Refunds
Refunds are only available in cases where:
A product is damaged or defective upon arrival.
The incorrect product was shipped.
For eligible refunds, once your issue is verified, we will process a refund to your original payment method. Please allow 5–10 business days for the refund to reflect in your account.
- Order Cancellations and Modifications
As each item is made to order, order cancellations or modifications can only be accepted within 12 hours of placing your order. After this time, production may already be underway. - Lost or Stolen Packages
If your package is lost in transit or stolen after delivery, please contact us. While we cannot guarantee replacements for lost or stolen packages, we will work with Printful to investigate and, if possible, offer a replacement at our discretion. - Contact Us
If you have any questions or need assistance, please feel free to reach out to us at gingerpotterprints21@gmail.com. We’re here to help and ensure you have a great experience with Gingerpotter.com.